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Free standard shipping is available to the 48 contiguous states in the United States of America (excluding residents of Alaska, Hawaii, overseas military installations, Puerto Rico, and other U.S. Territories).

Our shipping takes 5-7 business days for the majority of orders. It can take up to 10 business days in rare instances.

If you haven’t received your package by the 7th business day, don’t worry — it’s still on its way! If your package hasn’t arrived by the 10th business day, please reach out to us so we can start a trace with the carrier to make sure you get your order.

Please keep in mind that we ship orders Monday through Friday (this excludes weekends), and any orders (including expedited) placed before 9:30AM PST will be processed the same business day.

*Shipping timelines and cutoffs are based on shipping estimates provided by UPS, USPS, FEDEX, and any other carriers we may use. Please note that we cannot control or be liable for any delays nor guarantee any delivery dates due to circumstances beyond our control (i.e. weather-related, acts of God, natural disasters, or other Carrier related delays).

Free standard shipping is available to the 48 contiguous states in the United States of America (excluding residents of Alaska, Hawaii, overseas military installations, Puerto Rico, and other U.S. Territories).

Oh no! Notify us as soon as possible by calling us at 888.316.1886. We’ll try our best to help. Please keep in mind:

If your order hasn’t been sent to our fulfillment facility yet, we’d be happy to update your shipping address.If your order has been filled but hasn’t left our facility yet, we can help you create a new order and correct the shipping address. However, there will be a 20% restocking fee on your original order.If your order has already left our facility, we unfortunately won’t be able to help you change the shipping address. Please contact the courier directly to update the address.

We have a 100-day return policy for all of our products*. If you are not 100% satisfied with your purchase, feel free to contact us at 888-316-1886 or customerservice@coopsleepgoods.com. We'll send you a pre-paid return label for a free, easy return. Once we receive your returned item(s), we'll issue you a full refund within 2 business days to the form of payment you made your purchase with.

When pillows are returned to our headquarters, our team sorts through the bunch and donates gently used pillows to local charities.

If you have initiated a return with us during the 100-day return window and we’ve provided you with a pre-paid return label, you then have 30 days to ship your order back to us to receive your full refund.

If we receive your returned order past the 30-day shipping window, we are only able to issue you store credit (Coop credit) in the form of a gift card, which will be emailed to you. Coop credit will be valid toward your next order on www.coopsleepgoods.com and is not redeemable for cash unless the balance on the gift card is below $10 USD.

We are not responsible for lost or stolen packages if the courier has marked the package as “Delivered.” However, we'd be happy to assist you with your lost order. Please follow our steps below:

1. Please check with your household members or neighbors to see if anyone may have received the package.

Often times, this is how our customers have found their lost packages. If no one has received your package, continue with the following steps.

2. You will need to open a claim with the shipping provider.

USPS: https://www.usps.com/help/claims.htm

UPS: https://www.ups.com/lasso/login?returnto=https%3a//www.ups.com/claims&reasonCode=-1

3. Contact us at 888.316.1886 or email us at customerservice@coopsleepgoods.com

Let us know that your package is missing and provide us with the following information:

Your claim number from the shipping providerA shipping address where an adult will be present to sign for the re-shipment

4. We'll re-ship out your order to you.

Our sales exclude value bundles and gift cards, and certain codes may be product-specific. Our checkout system only allows a maximum of one discount code to be applied, so codes can't be stacked. Go ahead and choose the better deal!

We're sorry that you're having trouble applying a code! Our discount codes exclude value bundles and gift cards, and certain codes may be product-specific. Our checkout system only allows a maximum of one discount code to be applied, so codes can't be stacked. Go ahead and choose the better deal!

Our VIP discount code is available when you sign up for our VIP club on our website. To redeem it, just enter the code at checkout in the "Gift card or discount code" section and click "Apply." It is valid toward your next order and excludes value bundles and gift cards. Limit one code per order.

We’re happy to offer a 5-year limited warranty for our pillows. To make a warranty claim, please complete our online warranty form.

Except as otherwise agreed by Coop Sleep Goods LLC (“Coop”) in writing, Coop pillows are warranted, to the original purchaser only, for use by the original purchaser against defects in material and workmanship for a period of five (5) years from the date of purchase from Coop or its authorized sellers. Coop does not warrant any pillows against defects or damage caused by misuse, abuse, abnormal use, alterations, or damage caused by events beyond the control of Coop. Purchase from non-authorized retailers, improper installation of filling, or failure to follow washing instructions will void the warranty. Coop’s warranty and liability for any claim of defect in its pillows shall be limited to the cost of the product. Coop is not responsible for any indirect, special, incidental, consequential, or punitive damage from the use of its products. Upon a customer’s written request within the warranty period and upon proof of original purchase and ownership, Coop will repair or replace defective products within a reasonable time.The original term of warranty applies, without extension, for repaired or replacement products. All defective product shall be sent to Coop freight prepaid by Customer in packaging appropriate to prevent damage in transit.

If you’re giving our products as gifts, please provide the lucky recipient with the order number you receive in your confirmation email. We can’t verify an order or enact a warranty without this.

Any warranty claims outside of the 50 states are responsible for shipping and any applicable duties and taxes.

We're happy to offer a 1-year limited warranty for our Comphy Softspa™ products. The warranty begins on the date of purchase. To make a warranty claim, please complete our online warranty form.
This warranty does not cover damage to the product caused by failure to use the product in the manner intended, or by improper laundering, handling or storage, or when used with grapeseed, jojoba oils and wax. Failure to launder the product according to Coop's recommended laundering instructions will void this warranty. For recommended laundering instructions, see Coop's Suggested Care Instructions. Also, consequential and incidental damages, and any other monetary recovery are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

1. Open the zipper on outer cover.

2. Open the zipper on the inner liner.

3. Add or remove fill to desired level.

4. Close zipper and fluff pillow to redistribute the fill prior to use.

The better you take care of your pillow, the better your pillow will take care of you.

Here are our recommended care instructions to keep your Coop pillow at its best:

Daily

Fluff up your pillow by hand every morning to help it maintain its shape.

Weekly

Wash your pillowcase every 1-2 weeks to keep it clean.

Monthly

Tumble dry your pillow on low heat for 15-30 minutes once a month. This will freshen up your pillow and revitalize its loft.

Annually

In the case of a spill, you can wash your pillow. We do not recommend washing your pillow more than once a year.

To Wash:

Secure the zipper closed with a safety pin to ensure that it does not open/spill memory foam during the wash. Wash in cold water, delicate cycle. Do not use fabric softener or bleach.To Dry: Dry one pillow at a time. Tumble dry low until the inner pillow is completely dry before use. This may take several cycles and differs depending on your washer and dryer.

Our pillows are made of all brand new materials that are produced specifically for your pillow, because of this, new pillows don't need to be washed right out of the box. If you do wish to wash, we ask that you follow these directions:

Removable Pillowcase

To Wash: Wash in cold water, delicate cycle. Do not use fabric softener or bleach.To Dry: Tumble dry low. Make sure the cover is completely dry before use.

Inner Pillow Liner

To Wash: Secure the zipper closed with a safety pin to ensure that it does not open/spill memory foam during the wash. Wash in cold water, delicate cycle. Do not use fabric softener or bleach.To Dry: Dry one pillow at a time. Tumble dry low until the inner pillow is completely dry before use. This may take several cycles and differs depending on your washer and dryer.

Have a Body Pillow?

Follow these wash and care instructions:

If you do wish to wash your Body Pillow, we recommend using a commercial washer and dryer.

To wash: Wash in cold water, delicate cycle. Do not use fabric softener or bleach.

To dry: Tumble dry low. To ensure that the memory foam fill dries completely, we recommend separating the fill into a delicates laundry bag before drying to increase the airflow and quicken the drying process. It may take multiple dryer cycles to completely dry the contents of the pillow.

Please note that in order to maintain the integrity of your pillow, we do not recommend washing your pillow more than once a year.

Coop pillows, known for their comfort and wellness benefits, are readily available online through the Coop Sleep Goods website and other major retailers like Walmart and Target. You can also find our pillows at physical locations of these stores. Regardless of your location, including the US and Canada, Coop offers convenient shipping options for easy procurement.

As a proud U.S.-based company, our Coop pillows are made of a combination of sourcing materials from both domestic and overseas origins. Our operations and design stem from our headquarters in Costa Mesa, California. For details on a specific product, please reach out to our customer service department at customerservice@coopsleepgoods.com

New memory foam tends to have a slight scent as a result of the production process. No worries, you can easily reduce the scent by tossing the whole pillow in the dryer on low heat for an hour or two with a dryer sheet. If you don’t have a dryer, allow the pillow to air out for a day or two in direct sunlight. Keep in mind that the new foam scent is not harmful, as our foam is CertiPUR-US® and GREENGUARD Gold certified for your safety.

It’s not necessary and can actually block our pillow's breathability and cooling properties. Our outer cover is also machine washable and dryer friendly. However, if you want to personalize your pillow with a different pillowcase, it's completely up to you.

We’ve listed our pillow dimensions below if you want to use a different pillowcase.

Standard: 20 inches x 26 inches

Queen: 20 inches x 30 inches

King: 20 inches x 36 inches

Body: 20 inches x 54 inches

The depth of our king, queen, and standard pillows is about 6 inches, but can be adjusted to meet your preference.The depth of our body pillow can range from 6-10 inches, but can be adjusted to meet your preference.

The outer case is a blend of 40% bamboo-derived viscose rayon and 60% polyester. The fill is a viscoelastic polyurethane foam, also known as memory foam, which is coated in a fine layer of microfiber to help reduce clumping.

Insert: Do not machine wash or machine dry the foam pillow. If the foam pillow becomes soiled, spot clean with a sponge and mild detergent. Wipe the pillow with a clean damp sponge, gently wring out any remaining water, and air dry. Do not use an excessive amount of water to clean the pillow.

Cover: Machine wash separately inside out with cold water delicate cycle. Do not bleach. Tumble dry low.

Comphy Softspa™ linens feel like 600 thread count cotton and will feel that way for the life of the product. Breathable microfiber is hypoallergenic and wicks moisture away from the body, ensuring a peaceful and comfortable night's sleep. Our linens are treated for stain release. Our sheets are lighter than a standard cotton sheet, thus they will dry faster. Comphy Softspa™ linens have an extra-fine weave which helps protect against dust mite allergens and bed bugs.

Comphy linens use less energy than any alternative. They're lighter than cotton, therefore they dry faster, they're 100% recyclable and they last 2-3 times longer than a standard cotton sheet (replacing your sheets less frequently significantly adds to sustainability). Plus, Comphy linens are wrinkle free. You'll use less energy from pressing equipment.

We engaged a research firm to study the sleep habits and patterns of test participants, and results show people sleep two hours longer, fall asleep faster and wake up less frequently when sleeping on our sheets.

Silks and engineered fabrics do not use thread count as a measure. Thread count is a tool developed by the cotton industry to help consumers evaluate sheets. Linen industry leaders, government agencies and retailers are recommending abandoning thread count and instead suggesting we should judge sheets by how they feel.

A fabric that provides functional benefits to the consumer, such as moisture management, anti-microbial, and allergen protection.

Standard (Eastern) King, California King, Queen, Full, Standard Twin and Twin Extra-Long sizes are available for MOST products

This too is a microfiber, insuring durability and is non-allergenic.

Yes. We offer additional pillow cases in Standard (20.5" x 30"), Queen (20.5" x 32"), and King (20.5" x 40") sizes. Pillow cases are sold in sets of 2.

Please click here to view the laundry instructions for the Comphy Softspa™ and Plushspa™ products.

The STANDARD 100 by OEKO-TEX® is an independent testing and certification system for textile raw materials, intermediate and end products at all stages of production.

CertiPUR-US® is a certification program administered by a not-for-profit organization.

CertiPUR-US certified foams are:

Made without ozone depletersMade without PBDEs, TDCPP or TCEP (”Tris”) flame retardants, made without mercury, lead, and other heavy metals. Made without formaldehyde, made without phthalates regulated by the Consumer Product Safety Commission Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).

GREENGUARD Gold Certification offers strict certification criteria, considers safety factors to account for sensitive individuals (such as children and the elderly), and ensures that a product is acceptable for use in environments such as schools and healthcare facilities. Products that have achieved GREENGUARD Certification are scientifically proven to meet some of the world’s most rigorous, third-party chemical emissions standards—helping reduce indoor air pollution and the risk of chemical exposure while aiding in the creation of healthier indoor environments.

CashBack is a program that rewards you for being a Coop customer, either through Coop e-Gift Cards or Visa prepaid cards — so you can treat yourself however you wish. More sleep goods, your favorite takeout, a full tank of gas, whatever! The choice is yours.

Redeeming your CashBack couldn’t be easier:

1. Once you make a qualifying purchase, we’ll send a redemption form straight to your inbox.
2. After you receive the form, fill it out and submit it to us.
3. Let us know how you want your CashBack: Choose between a Coop e-Gift Card or a virtual Visa prepaid card.
4. Enjoy using your CashBack!

Trust us, we want you to receive your CashBack ASAP, too. But in order to avoid instances of fraud, there is a 30-day holding period between the time you submit your redemption form and when you can use your CashBack.

After you submit your redemption form and confirm your preferred form of CashBack, we’ll follow up via email with all your CashBack details. Then, once your 30-day holding period is up, you’ll be able to start spending.

Well, that depends on your preferred form of CashBack! Choose between a Coop e-Gift Card or a Visa prepaid card. If you choose a Coop e-Gift Card, simply make your shopping selections, then enter the code on your gift card in the "Gift Card or Discount Code" field on the checkout page, then click the “Apply” button.

If you select a Visa prepaid card, just shop online as usual and enter the card information at checkout. You can use it anywhere that accepts Visa cards, so the options are endless.

There are a few reasons you may not qualify for CashBack.

1. You’ve received a refund on your original order.
2. There’s already an additional promotion applied to your order (ie: discount codes, gifts with purchase, rewards points).
3. Your order wasn’t placed in USD.

After you submit your redemption form and confirm your preferred form of CashBack, we’ll follow up via email with all your CashBack details. Can’t find it in your inbox? Just reach out to our customer service team at customerservice@coopsleepgoods.com and they’ll be happy to help track it down.

Any business that accepts Visa payments will accept your CashBack Visa card! You’ve got a world of possibilities to choose from.

Your initial email with details of your CashBack will include balance and statement information.

There are a few common reasons your card may be declined. First, your balance doesn’t include sufficient funds for the purchase you’re trying to make. You can check your balance details using the information provided in the confirmation email we sent you.

Secondly, you may have accidentally entered the wrong card information. Double check what you entered with the details provided on the card.

Still receiving a declined message? Email card@getfondue.com and let them know. Make sure you provide details about your transaction so they can help resolve the issue quickly!

In some instances, we are able to change your CashBack selection between a Coop e-Gift Card or a Visa prepaid card. Just reach out to our customer service team at customerservice@coopsleepgoods.com and they’ll be happy to assist.